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Privacy Policy

Last Updated: December 1, 2025

This Privacy Policy explains how we collect, use, disclose, and protect your personal
information, particularly concerning SMS (Short Message Service) messaging through
10DLC and our website services. We are committed to protecting your privacy and ensuring
you have a positive experience on our website and through our communications.


By using our website, services, and opting in to receive SMS communications from us, you
expressly consent to the collection, use, and sharing of your personal information as
outlined in this Privacy Policy. You acknowledge that you have read, understood, and agree
to the terms and conditions of this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:Mobile phone number - collected when you opt in to receive SMS messages from usName and contact information - provided through website forms, sign-up pages, orSMS opt-in keywordsMessage engagement data - including delivery status, open rates, and response datarelated to SMS communicationsWebsite usage data - such as pages visited, time spent on site, and deviceinformationCommunication preferences - your choices regarding the types of messages youwish to receive and frequency.

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We collect this information through the following methods:

  • Website registration forms and contact forms

  • SMS opt-in keywords and text-to-join campaigns

  • Automatic tracking via cookies and analytics tools

  • Direct communication with you via email or phone

2. How We Use Your Information

We use your personal information for the following purposes:

  • SMS Communication - to deliver text messages related to your account, orders,

  • updates, promotions, and services you have expressly opted in to receive

  • Service delivery - to provide and improve our website and services, and to process

transactions

  • Customer support - to respond to your inquiries, feedback, and customer service

requests

  • Marketing and promotional purposes - only for SMS messages that you have

explicitly opted in to receive

  • Compliance and legal obligations - to comply with applicable laws, regulations, and

legal processes

  • Analytics and improvements - to analyze usage patterns, diagnose technical issues,

and improve our services

  • Account management - to manage your account, preferences, and communication

settings

3. Data Security and Protection

We take the security of your personal information very seriously. We implement industrystandard security measures to protect your data from unauthorized access, use, alteration, disclosure, or destruction. These measures include:

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  • Encryption technology - using secure encryption protocols to protect data in transit and at rest

  • Secure servers - employing secure servers protected by firewalls and intrusion detection systems

  • Access controls - limiting access to personal information to authorized personnel only who require such access to perform their job functions

  • Regular monitoring - continuously monitoring our systems and security practices to identify and address potential vulnerabilities

  • Employee training - ensuring that our staff is trained on data protection and privacy best practices

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However, you should also take responsibility for protecting the confidentiality of your account information and any passwords associated with your use of our services. Please do not share your account credentials with others.

4. Non-Sharing of SMS Information 

We are committed to upholding the highest standards of privacy for all personal information collected through our text messaging services. We do not sell, rent, distribute, trade, or otherwise share your personal data collected through SMS opt-in with third parties without your explicit written consent, except as required by law or to service providers who assist us in delivering our SMS messaging services under strict confidentiality agreements.

Your mobile phone number and text messaging opt-in data will NOT be shared with third parties, affiliates, or business partners for marketing or promotional purposes. Any information shared with third parties is exclusively limited to service providers necessary to deliver SMS messages to you, and such third parties are contractually obligated to maintain the confidentiality and security of your information.

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This applies specifically to all information gathered through:

  • SMS keyword opt-in campaigns

  • Text-to-join sign-ups

  • Mobile phone numbers

  • Message engagement and delivery data

  • Any communications related to 10DLC messaging

5. Data Retention and Deletion

We retain your personal information for as long as necessary to:

  • Fulfill the purposes for which it was collected

  • Comply with legal and regulatory requirements

  • Maintain business records

 

When you opt out of SMS communications or request deletion of your account, we will cease storing and using your information for marketing purposes, though we may retain limited information for legal compliance purposes as required by law.

6. SMS Communication Details 

Message Frequency and Charges

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By opting in to receive SMS messages from us, you understand that: Message frequency varies based on your communication preferences and the services you have subscribed to Standard message and data rates may apply according to your mobile phone service plan You are responsible for any charges imposed by your mobile service provider for receiving SMS messages

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How to Opt Out

You may opt out of receiving SMS communications at any time. To unsubscribe: Reply STOP to any text message you receive from us, and we will remove you from our mailing list Reply HELP to any text message to receive additional information about our services Contact us directly using the contact information provided at the end of this Privacy Policy to request removal from our SMS list Please allow 24-48 hours for your opt-out request to be fully processed. We will honor your request and will not send you further SMS messages after you have opted out, except for critical service or legal notifications.

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SMS Opt-In Consent

By texting a keyword or otherwise opting in to our SMS list, you are providing express written consent to receive recurring text messages from us. You acknowledge that:

  • You have provided your mobile phone number knowingly and voluntarily

  • You understand what types of messages you will receive

  • You are the owner or authorized user of the mobile phone number provided

  • You authorize us to use this number to send SMS messages as described in this policy.

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7. Third-Party Service Providers

We may work with third-party service providers to help us deliver SMS messages and maintain our services. These service providers include:

  • SMS messaging platforms - to transmit and track message delivery

  • Analytics providers - to understand how users interact with our services

  • Payment processors - to process transactions (if applicable)

  • Web hosting providers - to maintain our website infrastructure

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All third-party service providers are contractually obligated to:

  • Use your information solely for the purpose of providing services to us

  • Maintain the confidentiality and security of your personal information

  • Comply with applicable privacy laws and regulations

  • Never share or sell your information to other third parties

8. Legal Compliance

We may disclose your personal information when required by law or when we believe in good faith that such disclosure is necessary to:

  • Comply with applicable laws, regulations, or legal processes

  • Enforce our Terms of Service and other agreements

  • Protect the rights, privacy, safety, or property of our company, users, or the public

  • Respond to lawful requests from government authorities

9. Your Rights and Choices

You have the following rights regarding your personal information:

  • Right to access - you may request access to the personal information we hold about you

  • Right to correct - you may request that we correct inaccurate or incomplete information

  • Right to delete - you may request deletion of your personal information, subject to legal requirements

  • Right to opt out - you may opt out of marketing communications and SMS messages at any time using the methods described in this policy

  • Right to data portability - you may request a copy of your information in a portable format To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

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  • The right to know what personal information is collected, used, shared, or sold

  • The right to delete personal information collected from you 

  •  The right to opt out of the "sale" or "sharing" of your personal information

  • The right to non-discrimination for exercising your CCPA rights

 

California residents may submit requests by contacting us at the information provided at the end of this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website with a new "Last Updated" date. Your continued use of our website and services following the posting of changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, our privacy practices, or your personal information, please contact us:

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Email: info@bluepalmig.com

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Mailing Address:

Blue Palm Investment Group

11712 Jefferson Ave

STE C 428

Newport News, Va. 23602

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Phone: 757-870-7033

Website: https://www.bluepalmig.com/

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We will respond to your inquiry within 30 days of receipt. For SMS-specific questions or to manage your SMS preferences, please reply HELP to any text message from us.

13. Acknowledgment of Consent

By using our website and opting in to receive SMS communications from us, you acknowledge that you have read this Privacy Policy, understand its contents, and agree to the collection, use, and protection of your personal information as described herein. If you do not agree with our privacy practices, please do not use our website or opt in to our SMS communications.

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